Privacy Notice

For digital touchpoints

Last updated: November 15, 2023

Introduction

You have been guided here in connection with your download or use of a digital touchpoint (the “touchpoint”) that is operated by a member of the Philip Morris International group of companies.

What is a “touchpoint”?  In these terms, we refer to any method by which you are in contact with us as a “touchpoint”. Some touchpoints are digital – for example, apps and websites.

Who are we?  We are a member of the Philip Morris International group of companies. We have identified ourselves to you, and given our contact details, in the touchpoint in connection with which you have been guided here.

How do you accept these terms?  If you use the touchpoint, you accept these terms of use (“Terms”). The first time you log on to the touchpoint, these terms are drawn to your attention. These are important provisions relating to your use of the touchpoint: you should read them before using the touchpoint as they are binding on you.

Limits of liability: By using the touchpoint, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the touchpoint at your own risk; we do not assume any liability or make any warranties (express or implied) with respect to it or your use of it.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE TOUCHPOINT.

Further terms: If you wish to use certain sections of this touchpoint or take advantage of any promotions, we offer to you through it that may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations, you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the touchpoint following such changes. If you then continue to use the touchpoint, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the touchpoint

The touchpoint is intended to be used by adult tobacco users aged 19 and above (or, if higher, the minimum age required for the purchase of tobacco by the law of your country) who want to continue to enjoy tobacco products (“Intended User”), and who reside in the country where indicated in our contact details. If you do not meet these requirements, you must not use the touchpoint.

To set up an account for the touchpoint, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this will be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.)

Registration and your information

If you want to use the touchpoint, you’ll have to create an account. You should do this via the touchpoint. It’s important for you to provide us with accurate, complete, and up-to-date information for your account. You agree to keep it accurate, complete, and up to date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the touchpoint. Should you attempt to do so, assist others to do so, or distribute instructions, software, or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the touchpoint” below). You must promptly notify us of any unauthorized use of your username, password, or other account information, or of any other breach of security of which you become aware that involves your account or the touchpoint.

Modification and suspension of the touchpoint

We reserve the right to modify, suspend, or terminate operation of or access to the touchpoint, or any portion of it, at our discretion. For example, we may terminate operation of the touchpoint for users if we have reason to believe that the touchpoint is being used by someone who is not an Intended User.

We may also update the touchpoint and change the content at any time. Although we make reasonable efforts to update the information on the touchpoint, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the touchpoint, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the touchpoint and Materials

The touchpoint and all its contents (including messages posted on the forum, software, files, graphics, data, images, and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing) and are protected by law in your country as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display, or perform, broadcast, edit, adapt, or create a derivative work of, or reverse engineer, in any manner, any part of the touchpoint or any Material.

The touchpoint and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The touchpoint may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular, we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services, or information on or available from them; and
• if you access any such websites, you do so at your own risk.

You may not frame, link or deep link to the touchpoint to any website.

Privacy and cookies

To the extent that in the touchpoint we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This App also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the touchpoint and, like these Terms, we may change them at any time.

Posting materials

These paragraphs apply if the touchpoint allows you to post materials on it.

You warrant that all tangible and intangible materials and ideas, including text, drawings, designs, photographs, videos, sketches, that you post on the touchpoint (“Materials”) are your original work in which you own the related intellectual property rights. You also warrant that the Materials do not and will not infringe any third party’s intellectual property rights.

By posting the Materials on the touchpoint you: (a) assign to us all rights to, and intellectual property rights in, the Materials; (b) relinquish, to the fullest extent permitted by law, all rights to such Materials and waive any moral rights in them (including the right to be named as the author of such Materials); and (c) acknowledge that we (and those whom we (directly or indirectly) permit) shall have unrestricted use of the Materials, including using, altering, duplicating, or combining them in all forms and for all media.

Your use of forums or blogs

These paragraphs apply if the touchpoint includes a forum or blog (“forum”) that allows interaction between you and other users.

If the touchpoint includes a forum or blog (“forum”) that allows interaction between you and other users, you note that we reserve the right (which we may exercise at our sole discretion and without notice) to delete, remove, move or edit messages you have posted. We also reserve the right, at our sole discretion, to terminate your use of the touchpoint and forum. You hereby waive any rights including any rights you may have in regard to messages you have posted on the forum.

The comments made on the forum must focus on aspects unrelated to smoking and health. Smoking is dangerous and addictive. More information about this is available at: https://www.pmi.com/. Any comments made about smoking and health will be removed from the touchpoint.

You are solely responsible for any information, data, personal views or beliefs, or any material that you submit for display on the touchpoint, including their accuracy, legality, reliability, and appropriateness. In posting messages on the forum or submitting content to the touchpoint, you must not:

• publish, or link to, any messages containing any form of advertising or promotion for products or services, chain messages, or “spam”.
• publish, or link to, any messages with recommendations to buy or refrain from buying a particular security or which contain confidential information of another party, or which otherwise have the purpose of affecting the price or value of any traded security;
• publish, or link to, any messages that are unlawful, threatening, discriminatory, abusive, libelous, indecent, infringe copyright or other rights of third parties, or which contain any form of illegal content.
• disguise the origin of any message.
• impersonate any person or entity (including forum users or hosts) or misrepresent any affiliation with any person or entity.
• post or otherwise publish any messages unrelated to the forum.
• post or transmit any messages that contain software viruses, files or code designed to interrupt, destroy, or limit the functionality of the touchpoint or any computer software or equipment.
• collect or store other users' personal data; or
• restrict or inhibit any other user from using the forum.

We may contribute material to the forum in order to stimulate discussions and make it run smoothly.

The forum may also contain messages from special guests we invite. The opinions of such guests are personal and do not necessarily represent our views. Additionally, messages will be submitted by other registered users of the touchpoint over whom we have no control. It is possible that some users will breach the above-listed rules, but we have no responsibility in that regard. We also cannot guarantee the accuracy, integrity, or quality of the messages posted on the forum and we cannot be held liable for their content.

You bear all risk associated with your use of the forum and should not rely on messages in making (or refraining from making) any specific investment or other decisions.

Disclaimer

Although we do our best to provide an informative touchpoint that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the touchpoint is made available to you on an “as is” basis. Also:

• it is your responsibility – not ours – to ensure that the touchpoint is suitable for your intended purposes when you use it.
• we accept no liability to you in respect of the touchpoint (subject to the paragraph on “Limit of Liability” below); and
• we accept no liability as to the suitability or fitness of the touchpoint in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
• that the touchpoint, or any content contained in or delivered via the touchpoint or otherwise made available in connection with the touchpoint, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner.
• that access to the touchpoint will be uninterrupted, or error-free; and
• that the touchpoint, or the computer systems from which the touchpoint is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the touchpoint in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material and/or electronic device and/or mobile device in connection with your use of our touchpoint or on any website linked to it.

You acknowledge and agree that the operation of the touchpoint is dependent upon the proper and effective functioning of the internet and other third-party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive, or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the touchpoint or the systems transmitting the touchpoint to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the jurisdiction indicated of the location we have given in the contact details of the touchpoint (the “Jurisdiction”) govern these Terms and your use of the touchpoint. You irrevocably consent to the exclusive jurisdiction of the courts located in the Jurisdiction (and, insofar as the parties may validly agree, the courts in the town closest to our registered office), for any action to enforce these Terms. The touchpoint has been designed to comply with the laws of the Jurisdiction.

Other important rights that we have under these Terms.

We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.
 

Terms and conditions

These terms and conditions apply to the IQOS Together X competition which will take place on IQOS Jordan Instagram page (@iqos.jordan ), by Philip Morris Investments B.V. Jordan, referred to in this document as “The competition” or “ IQOS Together X competition”. By agreeing to participate in IQOS Together X competition, you agree to abide by these terms and conditions. We recommend that you retain a copy of these terms and conditions for future reference.

1. Definitions

“We” “Our” and “Ours” refers to (a) Philip Morris Investments B.V. Jordan, a limited liability company established and existing in accordance with the laws of the Hashemite Kingdom of Jordan, Commercial Registration No. 16484, with its headquarters in Na'ur, Umm Albasateen road - Madaba triangle. (“Philip Morris Investments B.V. Jordan”).

“You” means the participant in the IQOS Together X competition.

“Legal Age User” means a user of IQOS products who is 19 years of age or older.

2. IQOS Together X Competition terms and conditions

2.1. IQOS Together X competition takes place on IQOS Jordan official Instagram page (@iqos.jordan).

2.2. Every week, IQOS Jordan will post a new command on its official Instagram page (@iqos.jordan ), asking Legal Age Users to share a photo of their IQOS device in a specific context (Ex. Share a photo of your IQOS device in an IQOS Store).

2.3. Legal Age Users must submit their photos via direct message to the IQOS Jordan page, according to the week's theme, before the announced deadline.

2.4. Every week, we will select the best 9 submitted photos, to be announced on @iqos.jordan Instagram page via a public post. Legal Age Users then vote for the winning photo, using the number assigned to each photo.

2.5. Depending on the number of votes each photo receives, we will announce the winners each week:

• 1st Prize – An all-inclusive 3 nights trip to Tokyo, to attend IQOS Together X global event
• 2nd Prize – To be determined
• 3rd Prize – To be determined

• The competition runs for 3 consecutive weeks, resulting in three winners receiving the 1st prize, three winners receiving the 2nd prize and three winners receiving the 3rd prize

3. Eligibility to participate in the competition

If you do not meet the requirements below, you will not be eligible to participate in this competition.

3.1. This competition is intended for Legal Age Users only, 19 years of age or older, who wish to continue consuming tobacco products.

3.2. This competition is intended for Legal Age Users only. Adult smokers and users of other nicotine products are not eligible to participate or win.

3.3. This competition is intended for Legal Age Users only registered in the IQOS Jordan database. If you are not a registered Legal Age Users of IQOS ILUMA, you are not eligible to participate in this competition.

3.4. This competition is intended for Jordanians residing in Jordanian territories only.

3.5. This competition is intended for adult, non-pregnant female Legal Age Users, and pregnant females are not permitted to participate in this competition.

3.6. This competition is only intended for Legal Age Users. Employees of Philip Morris Investments B.V. Jordan, its subsidiaries, partners, agents, consultants, suppliers, contractors, and sponsors are prohibited from entering the competition and are not eligible to participate.

4. Eligibility to win first prize in the competition (a trip to Japan)

4.1. The competition 1st prize involves an all-inclusive 3-night trip to Tokyo, Japan to attend IQOS Together X global event. The trip follows a pre-determined schedule of activities that will be communicated to the trip participants and will take place from October 17 to October 20, 2024.

4.2. Participants who are not eligible to participate in the competition will not be eligible to receive any prize, even if they are announced as winners. Accordingly, they will be immediately excluded from the competition and will not be provided with an alternative prize or given a time limit to comply with the competition requirements.

4.3. Participants must hold a Jordanian passport valid for at least six months after the date of return from the trip (October 20, 2024). The passport must contain at least two blank pages for the necessary stamps. Participants whose passports fail to comply with the mentioned criteria will be immediately disqualified if selected as 1st prize winners.

4.4. Male participants must carry a military exemption letter stamped by the Jordanian authorities. Participants who fail to submit the necessary documentation will be immediately disqualified if selected as 1st prize winners.

4.5. Upon winning, participants will be asked to submit a list of documents that the travel agency must submit to the Embassy of Japan in Jordan, to grant the participant a Japan tourist visa. Documents may include (but are not limited to): an original copy of a bank statement from the last three months prior to the visa application period, a properly completed visa application form signed by the applicant, two recent passport-sized photographs with a white background.

4.6. Participants who win the first prize will receive travel insurance with sufficient medical coverage, covering their period of stay in Japan. Philip Morris Investments B.V. Jordan will cover the cost of the travel insurance.

4.7. We will schedule and cover any expenses related to vaccinations or necessary medications that participants must take before departure, on behalf of the participants.

4.8. We will cover all expenses related to participants attending the IQOS Together X global event in Tokyo, during the announced trip period, according to the detailed itinerary/program that will be shared with the participants before their departure. The cost covered by us includes full transportation expenses (air tickets, train tickets and taxi fare), accommodation in a pre-selected hotel, 3 meals a day in pre-booked restaurants, and pre-selected entertainment experiences and activities.

4.9. Any additional expenses, including but not limited to hotel room services, spa and laundry services, visiting places not included in the itinerary, personal shopping, etc., will not be covered by us.

4.10. No additional stay at destination is permitted, and all participants will be required to return to the country of departure (Jordan) by the end of the trip period (October 20, 2024). In the event of failure to do so, participants will extend their stay at their own risk without any liability to Philip Morris Investments B.V. Jordan.

5. Data sharing and privacy

5.1. Participants will be asked to provide detailed and specific personal and contact information via Instagram direct messages to IQOS Jordan official page (@iqos.jordan), including: an accessible mobile phone number, email address, and home delivery address.

5.2. We have the right to request a copy of the participants’ national ID card to confirm their identity.

5.3. All personal data collected by participants is subject to Philip Morris Investments B.V. Jordan Data Privacy Notice (https://jo.iqos.com/en/legal/privacy-notice.html).

5.4. By participating in the competition, participants hereby confirm that all information shared is correct, current, and complete.

5.5. We reserve the right to verify the eligibility of all participants and cancel eligibility if any of the information shared is missing/incorrect.

5.6. We may use any of the contact information provided to communicate with participants. Likewise, they may use the residence address provided to send awards and other relevant documents.

5.7. We reserve the right to use the names of participants, along with their photographs submitted through publication, distribution, transmission, and display, in the Company’s internal and external publicity materials, including (but not limited to): company brochures, company website, social media channels, and promotional materials with bullet points. Selling IQOS, in Jordan and other markets around the world. The Company will use the Images as set forth in our Consumer Privacy Notice (https://jo.iqos.com/en/legal/privacy-notice.html).

6. Competition rules and mechanisms

6.1. All participants must submit their photos, through a direct message to the page (@iqos.jordan) on Instagram. No other means of participating in the competition are accepted.

6.2. All images submitted to IQOS Jordan official page (@iqos.jordan) should adhere to Philip Morris Investments B.V. Jordan’s ethics and compliance standards, which prohibit any direct/indirect exposure of the following: minors (under 19 years of age), pregnant women, political symbols, religious symbols, obscene language and pornography. Any entries that fall under the previously mentioned criteria will be rejected and their owners will be excluded from the competition.

6.3. The best entry photos (finalists) will be selected from all entries by Philip Morris Investments B.V. Jordan internal committee. Then, these photos will be published through a public post on (@iqos.jordan). Legal age users can then vote publicly for the winners, by typing in the numbers assigned to the finalist’s photo. Only one vote per user will be accounted for.

6.4. Winning entries will be selected based on the number of votes, submitted through IQOS Jordan page (@iqos.jordan). No other voting mechanism will be recognized.

6.5. Winners must be able to prove that they are the owners of the Instagram profile they used to enter the competition. This prize is personal to the winner and cannot be assigned to any other individual.

6.6. The winner will be contacted within seven days of the competition closing date, every week. If our customer service team cannot reach the winner, we reserve the right to award the prize to an alternative winner, chosen in accordance with these terms and conditions.

6.7. Prizes are not transferable to other prizes or cash alternatives and must be taken as offered.

We reserve the right to:

6.8. In terms the winners did not receive a visa from the Embassy of Japan to enter into Japan for any reason we shall not be liable for any compensation of any kind, we shall have the right to offer the prize to any other participants at our sole discretion.

6.9. Modify or withdraw – whether temporarily or permanently –IQOS Together X Competition- confirming that it will not have any liability to you or to any other party regarding any modification or withdrawal of the competition.

6.10. Change these terms and conditions from time to time; Your continued participation in IQOS Together X competition, entails your responsibility to check regularly to determine whether the terms and conditions have changed. If you do not agree to any change in these terms and conditions, you must inform us immediately to withdraw you from IQOS Together X competition.

6.11. Suspend or remove you from the IQOS Together X competition in case of fraudulent or illegal activity including engaging in illegal trade, breaching of these terms and conditions or any other contract agreed between us.

If you have any questions, please contact us via email at: contact.jo@iqos.com

How to Contact Us

Please contact us at contact.jo@iqos.com if:

• you believe that the touchpoint infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party's rights; or
• For any questions you may have about these Terms or the touchpoint.

Orders and cancelling

PLACING AN ORDER

We only sell and deliver to customers in Jordan.

How you can place an order. To order Products, registration and opening a password protected customer account are required at first. Furthermore, to place an order, you will be required to input your national ID for Age verification upon delivery. You must have reached at least 19 years of age to do so. You are required to enter your personal information truthfully and to keep your password strictly confidential to ensure it does not fall into the hands of any third party. Any disclosure to third parties of your password or any other access info for the Website is prohibited. You are obligated to accept these Terms before placing any order. You can place an order via jo.iqos.com. In order to comply with the law we are required to verify that you are of the legal age of 19 or over before we can deliver an order.

How we will accept your order. When you place an order for Products, jo.iqos.com will send you an OTP (One-time password) message for validation. After that, a confirmation e-mail and SMS text message will be sent with the details of your confirmed order. From that moment, you have entered into the contract of sale, you are responsible for updating your address before placing any order. If these Terms are not met when using jo.iqos.com, we reserve the right to cancel your order and bar your access to the Website by terminating your user account without notice.

Where we may not accept your order. We reserve the right to refuse or cancel your order at any time for any reason.

Maximum order. Unless otherwise mentioned on jo.iqos.com, each customer residing in Jordan may order a maximum of five IQOS devices per 6 months on jo.iqos.com. Other Products available for placing an order via jo.iqos.com are not subject to a maximum order limit. We may modify the maximum amount of Products specified above at any time at our discretion.

Product availability. We make every effort to provide the best availability of Products offered on jo.iqos.com. However, if a product is no longer available once an order is placed, you will receive a message from jo.iqos.com informing you that your order will be delayed or canceled in part or in full. If delayed, you have the option to cancel your order by contacting our IQOS Customer Care team via the channels listed on the Contact page. Nevertheless, we reserve the right to replace an item that is no longer available with another item of the same type (e.g., a different color). In this case, you will still have the option to cancel your order if you do not want this change.

Product availability related to promotions (free IQOS ILUMA Prime Kit). Loyal IQOS users eligible for free IQOS Prime Kit are subject to product availability until quantities run out. Redemption available on a first come, first serve basis. The company reserves the right to amend and/or stop this promotion program at its sole discretion without notice.

Resale. Resale of Products purchased on jo.iqos.com is strictly prohibited.

Pricing. All prices posted on jo.iqos.com include VAT at the rate in effect. Prices posted at the time the order is placed are valid.

Payment. We offer cash/credit on delivery for online purchase submitted on jo.iqos.com

YOUR RIGHT TO CANCEL

You can only cancel your orders from iqos.com upon/before delivery.

How you can cancel. To exercise the right to cancel, you must inform us of your decision to cancel your order by notifying IQOS Customer Care team and providing your order details, including your name, address, details of the order you wish to cancel and, where applicable, your telephone number and email address. To cancel your order, contact IQOS Customer Care and provide the order details.
We will attempt to reimburse you using the same payment method that you used to pay for the items as soon as possible after we receive your cancellation notice. The time period for reimbursement depends on transactions of the payment service providers and banks and it may differ from one provider to another. Another payment method may be used to reimburse you if you give us your consent. In any case, you will not incur additional charges.
We guarantee reimbursement for any item returned in accordance with this "Your right to cancel" clause.

Delivery and returns.

DELIVERY

Delivery duration. Once we have accepted your order, we will dispatch your item(s) and aim to deliver it/them up to 48 hours depending on your location. You will receive an SMS confirmation once your order has been dispatched.
Delivery schedules and delivery times are not guaranteed and may vary. You may not choose a specific delivery time or demand delivery on a specific day. The delivery duration provided under these Terms applies to the first attempt of delivery only.

Delivery restrictions. We require a person over the age of 19 to sign for the delivery following verification of age through in person official ID check. Without this, we cannot complete the delivery and your order may be cancelled. Our customer service team will contact you to create a new order if the delivery is unsuccessful. We will only attempt three times to deliver the Products to you. The order will be cancelled in case the delivery is not successful after three attempts. Delivery timings may change. If your order is delayed, we’ll keep you updated with a new estimated time of arrival. If delivery is delayed by more than 15 days, you may contact us to cancel the order.

Delivery charges

We offer free delivery for a limited time only. We may change the values specified at any time.

WARRANTY

Warranty against faulty hardware. Our Products are manufactured to a high standard and we do our best to make sure everything works perfectly so that you have the best possible experience with our Products. All new devices and purchased directly from us online come with a 12 month warranty. Ensure your device is linked to your account at jo.iqos.com so your warranty details are always available. If you and/or your device are not registered, you will need to provide proof of purchase in order to claim your warranty.

What does the warranty not cover? Due to the nature of the product, this warranty does not apply to consumable products such as HEETS/TEREA and accessories. Our warranty covers manufacturing defects for a period of 12 months. This means that if your Product develops a fault during the guarantee period in accordance with the warranty documents, we'll arrange for it to be repaired or replaced free of charge.

How does the warranty work? The warranty provides cover against manufacturing faults. During the warranty period, if your device stops working properly or is faulty, we’ll arrange for the IQOS device to be repaired or replaced free. 
If you believe that your IQOS device is faulty please contact IQOS Customer Care. We will perform a diagnostic with you over the phone or in person to identify the fault and if necessary we will provide a replacement. If you are registered and your device is linked to your account, your warranty details will be available and no proof of purchase is required, if you and or your device are not registered you will need to provide proof of purchase before a replacement can be considered.
If no equivalent product is available we’ll always do our best to make sure that you’re satisfied with the outcome. If you return a product to us which is not faulty, then we may return the items to you or offer you a replacement at your own cost.

What’s not included? There are some specific exclusions from our warranty that you need to be aware of before you contact us. The warranty does not apply to the following:

- Products which have been used for more than 14,600 cycles (applies to IQOS 3 DUO, IQOS ORIGINALS DUO, IQOS ORIGINALS ONE, IQOS ILUMA, IQOS ILUMA PRIME, IQOS ILUMA ONE)
- Accidental damage, for example if your product has been dropped
- If the product has been used commercially or for business purposes
- Cosmetic wear and tear such as scratches, dents, corrosion or colour where the function of the product is unaffected
- Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
- Products that have been tampered with or serviced by a non-IQOS approved retailer
- Deliberate damage or neglect of the product

Please note that our warranty only applies to products purchased in Jordan. The rights conveyed under this warranty are in addition and without prejudice to all rights and remedies provided by consumer protection laws in Jordan.

Attendees must be IQOS users or smokers aged 25+.

Content capture disclaimer: Filming and photography will take place.

Device distribution disclaimer: Only for eligible IQOS users in the database.

Acceptance of terms by attending the event.

The Company reserves the right to amend the T&C at any time without prior notice.

How to Contact Us

Please contact us at contact.jo@iqos.com for any questions you may have about these Terms.

Terms and Conditions for participating in the IQOS Care

Last updated:

1. Application of Terms/Eligibility
   1. These terms and conditions (Terms) are applicable to and govern your participation in the IQOS Care program (IQOS Care). You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris Investments B.V Jordan.
   2. You are only eligible for membership of IQOS Care if: (i) you are an adult smoker or IQOS user aged 19 years and over and you are registered in our IQOS database; and (ii) your main residence is in Jordan.
   3. To participate in IQOS Care you must register an eligible device as described in paragraph 2.1 (Device) in our database either at www.iqos.com, by calling customer service center, liaising with an IQOS coach or at a participating IQOS store.
   4. By signing up for IQOS Care through online IQOS device registration or through a customer service center, an IQOS coach, participating IQOS store or otherwise using IQOS Care, you agree to be bound by these Terms. Likewise, if you register another Device, or if we change these Terms, and you then use IQOS Care, you agree to be bound by these Terms. Your acceptance of these Terms is deemed to occur in the country of your registered residence as per our IQOS database.
   5. If you do not agree (or cannot comply) with these Terms, then you are not permitted to use IQOS Care.
   6. No modification of these Terms by you is permitted unless it is expressly agreed in writing between you and Philip Morris Investments B.V Jordan.
   7. Your use of IQOS Care is at our discretion and we may refuse your application to use, or we may terminate your right to use IQOS Care for any reason including if you breach any of these Terms.
   8. We also reserve the right to amend these Terms and IQOS Care upon notice at any time. If you do not agree to any such amendments you may terminate your membership of IQOS Care.
2. Eligible Devices/Registration
   1. The following Device models are eligible for registration in IQOS Care
      1. IQOS DUO 3, IQOS ORIGINALS DUO, IQOS ORIGINALS ONE, IQOS ILUMA, IQOS ILUMA PRIME, IQOS ILUMA ONE or pocket chargers or holders and any upgraded models thereof
      2. Any other IQOS device which has been commercialized by Philip Morris International or authorized partners in the country of purchase and registration.
   2. The Device must have a readable and valid serial number.
   3. For all new IQOS users who register in our database after the IQOS Care launch date you may become an IQOS Care member by registering your eligible device within your device warranty period.
   4. In completing the registration process you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information we reserve the right to terminate your membership of IQOS Care at any time without notice.
   5. Following the registration process for IQOS Care you will be informed whether your registration is successful. Membership of IQOS Care and the services provided are personal to you and may not be transferred to any third party.
   6. Your use of IQOS Care is linked to your country of residence. As IQOS Care is only available in certain countries if you change your country of residence, then you must inform us and reapply to use IQOS Care in your new country of residence.
3. Term and Termination
   1. The term of your membership in IQOS Care is from the date of acceptance of these Terms and valid within the remaining duration of your 12 months IQOS warranty period for devices purchased in Jordan and 12 months for any devices purchased from any other IQOS commercialized market.
   2. You may terminate your membership of IQOS Care at any time with immediate effect by notifying us on contact.jo@iqos.com. Upon termination of your membership you are no longer entitled to receive the Services for any of your Devices.
   3. We can terminate your membership with IQOS Care at any time with immediate effect if you breach these Terms. We can also terminate your membership for any reason.
   4. Membership of IQOS Care entitles you to the services described in paragraphs 4 and 5 (Services).
4. Accidental Damage

This service is only applicable to Broken Heating Blade errors and is eligible for 3 months from device purchase date for the following devices: IQOS 3 DUO, IQOS ORIGINALS ONE, IQOS ORIGINALS DUO.

4. 1. If your Device suffers accidental and unintended damage that affects the functionality of your Device which is not caused by your misuse or reckless behavior (Accidental Damage) you may be eligible for a replacement Device as described in this paragraph 4
   2. You must give the damaged Device (including all components) to us and you will be provided with a replacement device of the same type equivalent to a new Device in performance and reliability. If a replacement Device of the same type is not available, a Device, in the same category, which is at least functionally equivalent will be provided as a replacement. We will keep all replaced Devices. If only part of the Device is damaged e.g. the IQOS 3 DUO holder or the pocket charger, then only the damaged part will be replaced and we will only keep the replaced part of the Device.
   3. Limitations from Accidental Damage
      1. You must take all reasonable precautions to protect your Device and use and maintain the Device in accordance with its instructions and user guide. If you do not do so then you are not entitled to a replacement Device.
      2. You are limited to one replacement Device for Accidental Damage for each registered Device. After the first claim is settled, the Accidental Damage in your country of residence and associated Rapid Replacement on this program will cease. However, you can still receive the remaining Services for your Device until the end of your membership term (registered device warranty period).
      3. You are not entitled to a replacement Device where the Accidental Damage was caused prior to the launch date of IQOS Care or where any of the following circumstances are applicable:
         1. any product that is not an eligible Device as per the list contained in paragraph 2.1;
         2. damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, power surge;
         3. Devices with a serial number that has been altered, defaced or removed;
         4. Devices that have been opened, serviced, modified or altered in a manner against the user guides and safety instructions of the Device.
         5. the loss or theft of your Device;
         6. cosmetic damage to your Device which does not affect the functionality of the Device, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discoloration;
         7. damage or failure caused by normal wear and tear and/or usage of the Device;
         8. improper handling, or liquid contact, damage from fire, flood, or natural disaster, war, terrorism, or acts of God;
         9. malfunction due to use with non-compatible product;
         10. damage or malfunction caused by failure to use as described in the associated IQOS User Guide; or
         11. failure due to defects in materials and/or workmanship and/or design; however, such failures may be covered separately either by your consumer rights or by the IQOS warranty that is in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.
   4. Making a claim under Accidental Damage
      1. You must:
         1. report your claims soon as possible and within the warranty period including the following information,: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
         2. if requested, you must provide proof of purchase for your Device; and
         3. follow instructions given by our agents/experts for returning the affected Device; and
         4. otherwise comply with our return Devices authorization process.
      2. You may also make a claim via customer service center by calling the number provided at www.iqos.com for your country of residence and providing the same information detailed in paragraph 4.4(a).
      3. You must not send products and accessories that are not supported by Accidental Damage replacement. If you send us these items they will not be returned and they will be destroyed.
      4. We will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways:
         1. Courier delivery. A replacement Device will be couriered to you and you must return the affected Device with the authorized courier as will be instructed to you by our agents.
         2. Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points where you will be provided with a replacement. Please check www.iqos.com for a list of stores where IQOS devices are sold/supported.
5. International Assistance
   1. You have access to an international number (charges may apply in some locations) when traveling abroad to countries where the Devices are commercialized by a Philip Morris International affiliate or an authorized partner. This service includes troubleshooting assistance from experienced Device agents and if required, replacement of your Device within (i) Accidental Damage in accordance with these Terms or (ii) Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide.
   2. Service options, Device availability, response and delivery times may vary according to country. This service will not affect your statutory rights and rights under your Device warranty valid in the country of purchase.
   3. Limitations from International Assistance
      1. The limitations contained in paragraph 4.3 (Limitation) apply to Accidental Damage replacement under International Assistance.
      2. The following are excluded from replacement of Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide:
         1. damage caused by normal wear and tear;
         2. cosmetic damage (such as scratches, dents, broken plastic etc.);
         3. damage caused by misuse, power surge, improper handling, liquid contact or fire;
         4. malfunction due to use with non-compatible product;
         5. damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; or
         6. damage or malfunction caused by failure to use as described in the associated Device User Guide.
   4. Making a claim under International Assistance
      1. You must:
         1. report your claim to customer service center as soon as possible and no later than 1 day from the date your Device suffers Accidental Damage or Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
         2. if requested by the entity commercializing the Device in the relevant country where the claim is raised (i.e. the Philip Morris International affiliate or the authorized partner), you must provide proof of purchase for your Device; and
         3. follow packaging and mailing instructions given by the relevant entity for shipping the affected Device; and
         4. otherwise comply with Philip Morris International’s return Devices authorization process which will be communicated to you at the time of the replacement case creation.
      2. The Philip Morris International affiliate or the authorized partner will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways:
         1. Courier delivery. A replacement Device will be couriered to you and you must send the affected Device to the Philip Morris International affiliate or the authorized partner
         2. Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points where you will be provided with a replacement.
6. Other Services
   1. IQOS User Content. You will receive tips & tricks to support you in converting from cigarettes to a Device. Remember to check your mailbox for this content. This information will be provided in digital form to the e-mail address indicated upon registration in IQOS consumers database, provided that you agreed to receive commercial communication regarding IQOS via e-mail.
   2. Rapid Replacement Service. This service provides for rapid replacement of your Device within a time period that will be communicated to you by the agents in case of Accidental Damage and/or where you have a valid claim for Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide. For a replacement due to Accidental Damage, you are limited to one Rapid Replacement Service. Eligibility for this service is determined by us. This service is only applicable in the selected locations of your country of registration.
   3. IQOS News. You will receive news and information about IQOS Care, IQOS products and services, personalized product information and/or services, access to exclusive content, news and updates of relevance for participants. This information will be provided in digital form to the e-mail address indicated upon registration in IQOS consumers database, provided that you agreed to receive commercial communication regarding IQOS via e-mail.

7. Your Obligations.
   1. You agree:
      1. not to misuse the IQOS Care program and the Services;
      2. to keep your membership account safe and secure;
      3. where an exchange takes place, then any replacement Device becomes your property and the replaced Device becomes the property of the entity which makes the exchange; and
      4. to comply with applicable law.
8. Warranty/Limitation of Liability
   1. As your membership of IQOS Care is free of charge, it is provided ‘As Is’ and without any warranty.
   2. Philip Morris Investments B.V Jordan and/or the entity commercializing the Device in the relevant country where the claim is raised (i.e. the Philip Morris International affiliate or the authorized partner) shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct and/or indirect losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your membership of IQOS Care or your use of the Services. Philip Morris Investments B.V Jordan and/or the entity commercializing the Device in the relevant country where the claim is raised shall not be liable for any of the losses described in this paragraph even if you have informed such entity of the possibility of such losses.
   3. Nothing in this paragraph 8 excludes any liability that cannot be excluded by applicable law.
9. Miscellaneous
   1. IQOS Care is not an insurance policy.
   2. IQOS Care is currently provided free of charge.
   3. Details of the processing of your personal data that you provide us are described in our Privacy Notice available at www.iqos.com.
   4. These Terms are subject to the laws of the registered office of Philip Morris Investments B.V Jordan . Any legal dispute will be subject to the exclusive jurisdiction of the city in which Philip Morris Investments B.V Jordan has its registered office.

7. 1. For questions, inquiries and contact information please refer to www.iqos.com

The IQOS referral program allows IQOS users (“Referee”) the chance to help their legal aged smoker friends (“Referred Person”) to leave smoke behind and switch to IQOS through sharing their unique referral code with their friends to grant them a discount upon purchasing their first IQOS ILUMA device from any of our authorized touchpoints in Jordan. The discount shall only be granted where the Referee has already purchased an IQOS ILUMA device.

Legal-aged smokers buying their first device with a referral code will receive a discount of 13.5 JOD on the IQOS ILUMA device when purchasing a starter kit or bundle that contains 6 TEREA Packs. This bundle consists of 4 TEREA packs from the original starter kit and 2 extra packs as part of the referral program bundle.

A Referral is considered successful when the following is completed:

1. The Referred Person is an adult smoker residing in Jordan and has never bought any IQOS device from any of our authorized touchpoints in Jordan and is not a registered user on our data base.

2. The Referred Person buys his/her first IQOS ILUMA device using the IQOS ILUMA user referral code.

3. The Referee has purchased an IQOS ILUMA device.

If a Referral is successful, the IQOS ILUMA user will be offered a reward of 10 JOD per referral that is redeemable for IQOS devices or accessories from any of our authorized touchpoints in Jordan.

IQOS users will be offered a reward for a maximum limit of 10 successful referrals annually. In case they refer more, they will no longer get reward vouchers. However, their friends will continue benefit from the 13.5 JOD discount while purchasing their first device with the starter bundle that contains 6 TEREA packs.  

TEREA packs are not subject to any discounts and their full value is paid by the adult user/ smoker. 

Reward vouchers can’t be redeemed for HEETS/TEREA or exchanged against cash. 

The Company reserves the right to suspend or terminate the Referral Program for any IQOS user in case of T&C violation including those who share their unique referral code on any of social media platforms aiming to get more successful referrals.

The Company reserves the right to change the terms and conditions at any time without prior notice including the discount/reward amount, validity of vouchers, and the products for which these vouchers are valid.

Philip Morris Jordan (the “Company”) reserve the right to change the terms and conditions and/or terminate the Referral Program at any point in time, without prior notice.

This Referral Program is applicable at all IQOS official touchpoints and IQOS resellers. 

How to Contact Us 
Please contact us at contact.jo@iqos.com for any questions you may have about these Terms and conditions. 
This product is not risk free – For adult use only.