Frequently Asked Questions

IQOS Devices

IQOS Holder and Pocket Charger are designed to be safe, as electronic devices, when used in accordance with the instructions in the User Guide. They both comply with the EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
For more details refer to the User Guide.

Keep IQOS away from water, direct sunlight and/or heat. Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

You can easily clean your IQOS™ Holder and Cap in few steps:
IQOS Holder:
• Prepare
1. switch off your IQOS Holder
2. wait for at least 30 seconds to cool down the blade
3. remove the cap
4. slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles

• Insert
1. with a straight and gentle gesture, insert the IQOS Cleaning Tool till it touches the bottom of the heating chamber
2. do not twist yet

• Clean
1. without any further pushing pressure, gently twist IQOS™ Cleaning Tool 2-3 times
2. stop twisting, and extract the Tool straight from the Holder
3. gently tap the Holder and the Cleaning Tool to remove the tobacco residuals

• Finalize – use the IQOS™ Cleaning Sticks as a finishing touch.
1. insert the IQOS™ Cleaning Stick straight along the chamber
2. do not push or hit against the blade
3. do not attempt to clean the blade
4. in case IQOS™ Cleaning Stick is blocked, do not force. Simply use again the IQOS Cleanig Tool and repeat the above steps.

IQOS Cap:
1. Clean the inside of the IQOS™ Cap from the top with the IQOS™ Cleaning Sticks
2. Clean the bottom of the Cap with the IQOS™ Cleaning Tool:
a. Insert the IQOS™ Cleaning Tool till it touches the bottom of the Cap
b. Without extra push, gently twist the IQOS™ Cleaning Tool 2 - 3 times
c. Stop twisting, and gently tap both the cap and the IQOS™ Cleaning Tool to remove tobacco residuals.

IQOS is available in the following countries*:
https://www.pmi.com/smoke-free-products/iqos-our-tobacco-heating-system

To ensure optimal taste, we recommend cleaning your IQOS™ once a day. You can clean even more frequently if you feel to.
A regular cleaning of your IQOS™ will make the cleaning process quick and smooth.
Only use IQOS™ original cleaning tools to clean your IQOS™.

Gently tap the IQOS™ Cleaning Tool on a surface and use a cloth to get rid of the residues.
Do not clean it with water to avoid any humid contact with the electronics of the IQOS™ Holder.

IQOS 3

Follow this quick guide and get ready to use your IQOS 3.

TURNING ON
To turn the IQOS 3 Pocket Charger on or off, press the button at the top for 4 seconds.

BATTERY LEVEL
IQOS 3 Holder
Check if the Holder is charged by pressing the central button. No light tells you it’s time to recharge the Holder.
IQOS 3 Pocket Charger
Tap the button at the top to check the battery level. 4 bars show a full charge. One bar flashing means it’s time to plug the Pocket Charger into a power outlet using the original IQOS Power Adaptor and Cable.

HOW TO USE
To use your IQOS 3, gently insert a Heatstick into the Holder. Don’t twist it. If you do, you risk breaking the blade. After you’ve inserted the Heatstick, press and hold the Holder button. You’ll feel a vibration and the light will pulse slowly. That means that the Holder is getting ready.
When you feel two vibrations and the status light is steadily on, it means you’re good to go.

If you feel two vibrations again, that means your IQOS time is nearly up. Slide the IQOS 3 Holder open, remove the Heatstick, and slide it back to close the Holder. Place the Holder back in the Pocket Charger.

While the IQOS 3 Holder is in the Pocket Charger, watch the small round light on top of the Pocket Charger. When it’s blinking, it means that the Holder is charging. When the light comes back on, it means that you can take the Holder out and can start using IQOS again.

Make sure your IQOS 3 is ready when you want to use it.

IQOS 3 HOLDER
First check the small status light on your IQOS 3 Holder to see the battery level by pressing the button. No lights tells you it’s time to recharge the Holder.
To do so, insert the IQOS 3 Holder in the IQOS 3 Pocket Charger. The small light at the top of the Pocket Charger will start blinking, which means that the Holder is charging. Once the light stops blinking, you can take the Holder out.

IQOS 3 POCKET CHARGER
Tap the IQOS 3 Pocket Charger button to check the battery level.
4 bars show a full charge.
One bar flashing means it’s time to plug the Pocket Charger into a power outlet using the original IQOS Power Adaptor and Cable.
The IQOS 3 Pocket Charger will need to be charged every 20 uses and takes 2 hours for a full charge.

Cleaning your IQOS 3 is simple.

Use the IQOS Cleaning Tool and just follow these 3 steps:

Slide the cap from the Holder after waiting for it to cool down for at least 30 seconds since the last use.
Tap out any loose tobacco from the Holder.

Carefully insert the IQOS Cleaning Tool inside the Holder until the end and gently twist 2-3 times without applying any pressure. Remove the cleaning tool from the Holder and tap it once more to remove any remaining loose tobacco.

After every 20 sessions, use the IQOS Cleaning Sticks to further clean the Holder. Simply clean with them the bottom of the Holder’s inside, gently and without touching the blade. Don’t forget to also clean the inside of the cap from top to bottom.

Clean your IQOS 3 every day for an optimal taste experience.

You can easily reset your IQOS 3 by pressing and holding the Pocket Charger button for 8 seconds and then releasing. Battery status light will fade in, blink twice, and then progressively fade in to confirm a reset.

The smart blade self-cleaning process is automatically activated after every 20 sessions, when the Holder is charging. This process reduces tobacco residuals on the heating blade, to make the manual cleaning process easier while ensuring the best tobacco taste experience.

The IQOS 3 does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the Holder up to 20 times.

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 Pocket Charger using the original IQOS Power Adaptor and USB Cable.

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

A red blinking light can occur on:
• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C) -> Wait until device is within temperature limits.
• Holder status light: Holder malfunction -> Please, perform a reset of the IQOS device.

Still no luck? Please contact the IQOS Care Team or ask for assistance at the nearest IQOS store.

Any red light (steady or blinking) indicates that there is a device error.

Please, perform a reset of your device and try using it again.

Still no luck? Please contact the IQOS Care Team.

Holder vibrations are activated in the following situations:
• At the start of heating (once you press the Holder button to start)
• When the experience is nearly complete (30 seconds prior to the end).

IQOS Holder vibration
• Vibration begins and a light pulses when you press and hold the heating button. This indicates the beginning of the experience (that you can use a tobacco stick for about 6 minutes or 14 puffs whichever comes first).
• Vibration and blinking begin when there are 30 seconds or 2 puffs left. This indicates that the IQOS Holder will switch off automatically.

HEAT NOT BURN TECHNOLOGY

The totality of evidence includes PMI’s clinical data (we conducted 10 clinical studies with thousands of participants in the US, UK, Japan and Poland), aerosol chemistry, and data from 18 nonclinical studies. The totality of evidence demonstrates that switching completely to IQOS, while not risk-free, is a better choice compared with continuing to smoke cigarettes.

No, you should not. IQOS device has been designed to work exclusively with HEETS, and vice versa.

It is only by using both together that you can take full advantage of the benefits that the system provides and that have been proven by PMI science. All our studies are based on the use of IQOS with HEETS.

In the event IQOS™ is not expressly regulated, consumers should respect the rules and exercise common sense with respect to where and around whom they use the product. The composition of the aerosol of this product is significantly different from that of the cigarette smoke. A decision concerning the use in indoor public places will need to be made by the authorities.

On a plane: consumers should ask permission from airline staff. Most airlines currently do not allow smoking or usage of alternative tobacco products on their aircrafts.

IQOS is a better alternative to smoking because it heats tobacco instead of burning it. It uses real tobacco free from fire, ash or cigarette smoke, and less lingering smell.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapour that is what you see when using IQOS.

No. IQOS is not a smoking cessation device or intended as a device to quit smoking.

If you are concerned about the health effects of smoking, your best option is to quit tobacco use altogether

Nicotine is addictive. However, it is not the main cause of smoking related diseases. IQOS delivers nicotine in a comparable way to cigarettes. Our clinical studies show that the amount and rate of nicotine absorbed when using one tobacco stick with IQOS is comparable to that of smoking one cigarette.

We state that IQOS emits on average 90-95% lower levels of harmful chemicals compared to cigarettes. The percentage (90-95%) refers to the average reduction of the levels of certain constituents prioritized for action by renowned public health organizations such as the WHO and the US FDA, and which are found in IQOS tobacco vapor, when compared to the smoke from a 3R4F reference cigarette. The exact percentage reduction depends on the specific list being referenced. To this effect, we collect the tobacco vapor and smoke under the Health Canada Intense machine-smoking regime (55 mL puff volume, 2 second puff duration, 30 second interval puff) using a comparison on a per stick basis. Reduction calculations exclude nicotine.

IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to experience real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked.

IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a flavourful nicotine containing vapour.

IQOS and heatsticks are not for minors (under 19 years). Please refer to Important Information section for details.

We use PMI Financials or estimates, IQOS user panels and PMI Market Research. The number of total users we report refers to IQOS users for whom PMI HeatSticks represent at least 5% of their daily tobacco consumption over the past 7 days, while the number of people we estimate have completely quit cigarette smoking refers to IQOS users who have completely quit cigarettes and for whom PMI HeatSticks represent at least 70% of their past 7-day heated tobacco consumption.

While switching completely to IQOS is a better choice, IQOS is not risk-free and delivers nicotine, which is addictive. The best option is to quit tobacco and nicotine use altogether. However, switching completely to IQOS is a better choice than continuing to smoke.

The inbound allowance for HEETS used with IQOS are similar to cigarettes and may vary from one country to another.

Before leaving for vacation, please double check the allowances set by respective government agency in the country of your travel.

Customs authorities in the country of your destination may challenge the excess of the inbound allowance and could take the product, or even apply fines.

Travelers should check before traveling if entering with tobacco products in their country of destination is allowed.

It is a cigarette independently designed by the University of Kentucky in the US for scientific research purposes. It is a comparator commonly used in tobacco research, which allows the data of a given study to be compared to that of another study. 3R4F research cigarettes are not commercially available to consumers.

HEATSTICKS

If the tobacco plug is stuck in your cap, remove by gently tapping the cap on a hard surface to extract the tobacco plug, or by using a cleaning pin.
If you use the pin, simply push the rod outward from the bottom part of the cap.
To prevent this issue, please make sure to always lift up the cap before extracting the used heatstick.

Ultra-compact and precisely designed, heatsticks consistently deliver tobacco taste and experience when heated with IQOS Device.

The tobacco part consists of the carefully selected, finely ground and specially prepared tobacco that delivers the best heating experience. Non-tobacco part consists of:

• Cooling plug - made of corn-based material also used in medical, food and beverage industries

• Air flow chamber – designed to hold the tobacco plug in place and transfer the aerosol to the cooling plug

• Protective wrap – protective aluminium wrap which helps to deliver a consistent taste experience

• Filter - similar to the mouthpiece filter of a cigarette. Made of cellulose acetate.

Yes, heatsticks contain nicotine, which is addictive. Nicotine is naturally present in the tobacco used in heatsticks. It is released in the vapor that is generated during the IQOS usage.

The taste of heatsticks is different from that of cigarettes because tobacco is heated rather than burned. By heating the tobacco, the true taste of the tobacco is released. Heatsticks are made from a specially selected blend of tobacco in order to provide a tobacco experience that replicates as much as possible what adult smokers expect.

The heatsticks are designed specifically for the IQOS devices. They have an optimal length, diameter and design for the IQOS Holder.

Heatsticks are designed for the same duration and number of puffs as cigarettes.
Up to 14 puffs or about 6 minutes, whichever comes first.

If you have difficulties inserting the heatsticks in the IQOS Holder, we advise you to first check whether: • there is any tobacco residue left in the Holder • the heating blade is cleaned regularly • the Holder Cap is fully closed

If the above is all right, you can try to pre-heat the IQOS Holder prior to inserting the HEETS tobacco stick:
- IQOS 2.4/ IQOS 2.4P / IQOS 3/IQOS 3 DUO:
- Press the Holder Button to start heating
- Wait for 2-3 seconds for pre-heating
- Gently insert the tobacco stick

- IQOS 3 MULTI:
- Open the lid
- Press the Button to start heating the device
- Wait for 2-3 seconds for pre-heating
- Gently insert the tobacco stick

If none of the above solutions helps, consider the following options:
• Please contact Customer Care for assistance
• Visit the nearest IQOS Store

IQOS 3 DUO

IQOS 3 DUO is designed to work in a wide range of temperatures, but heatsticks tastes best when the device is used between 0°C and 50°C.

IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3™:

• Robust outer shell improves shock resistance of the device
• New side door opening tested to guarantee reliable device performance
• New technology provides longer battery life
• Electronic chamber* of your IQOS 3™ Holder has been redesigned for improved device reliability
• Electronic chamber refers to the area of the IQOS™ Holder, where the electronic elements are located.

If you already have an IQOS 3 device and would like to use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, you might need to upgrade your firmware.
To understand whether your current IQOS 3 requires an upgrade, do the following:
1. Fully charge your IQOS 3 DUO Holder and insert it in the IQOS 3 Pocket Charger
2. Press the Pocket Charger button to check the Holder status light:
a. If the light blinks once – need upgrade
b. If the light blinks twice – no need for upgrade
You can upgrade the firmware of your device in the IQOS Store. It is free of charge.

After the upgrade you will be able to charge and use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger.

No, the new IQOS 3 DUO Pocket Charger is only compatible with IQOS 3.
If you insert the IQOS™ 2.4+ Holder into the IQOS 3DUO Pocket Charger, the Holder will not fit because of different size.
If you accidentally insert the IQOS 3 DUO Holder in the IQOS™ 2.4+ Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.

You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing.
All Status Lights will turn OFF, blink three times, and progressively fade in, to confirm the RESET.

The new IQOS 3 DUO has our fastest and most powerful Holder within IQOS family.
Inspired by our customers, it has been designed around your needs to enjoy the IQOS moment your way:
- It enables to enjoy two consecutive uses without Holder recharging
- Faster Holder charging allows you to focus on your enjoyment and not worry about recharge:
• At least 2min 20sec faster than charging the Holder of IQOS 2.4 Plus*
• At least 1min 40sec faster than charging the Holder of IQOS 3*
- It hosts our IQOS ProtectPlus™ System for better protection and reliability and NFC chip for easy registration and access to IQOS website

*provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.

To check the charge level of the IQOS 3 Duo Pocket Charger, press & release the Pocket Charger Button.

The Pocket Charger Status light will turn ON for 3 sec to indicate battery status:
4 LEDs = more than 75% charged
1 LED = low charge. Need to charge

It takes approximately 120 minutes to fully charge the IQOS 3 DUO Pocket Charger from an electrical outlet. Only charge IQOS 3 DUO device using IQOS AC Power Adaptor and USB cable.

IQOS 3 DUO device does not require a full charge to work, however we recommend to fully charge the device before the first usage.
If the IQOS 3 DUO Pocket Charger is fully charged, you may use the Holder up to 20 times.
The Holder charging time is effective only if the IQOS 3 DUO Holder is fully charged the first time or after being fully depleted.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 DUO USB cable hosts a USB-C port, which is different from that of IQOS™ 2.4+.

You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:

To check the status on the Holder:
- Press & release the Button of the Holder:
o 2 lights – ready for two uses
o 1 light – ready for one use
o No light – Holder not charged

To check the Holder status on the Pocket Charger:
- Press & release the Pocket Charger Button
- 2 lights – ready for two uses
- 1 light – ready for one use

On IQOS 3 DUO P. Charger On IQOS 3 P. Charger*

* For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.

IQOS 3 DUO enables to have two consecutive uses without Holder recharge. They will be indicated by the two white LED lights on your Holder and Pocket Charger.

Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use.

If you need the second use right away, your Holder is instantly ready for it.

If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again.

In most cases, you can charge Holder back to at least one experience faster than Holder

IQOS 3 DUO Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end) - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

IQOS 3 MULTI

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.
The lights will fade in and out to confirm a reset.

IQOS 3 MULTI is designed to work in a wide range of temperatures, but heatstick tastes best when the device is used between 0℃ and 50℃.

The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage.

If the device is fully charged, you may use it up to 10 times without having to recharge between the heatsticks.

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps:

1. Press IQOS 3 MULTI Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:
4 LEDs = more than 75% charged
1 LED = low charge. Need to charge

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).

Please, perform a reset of your device and try again.

Still no luck? Please contact Customer Care Team

contact.jo@iqos.com

Tw @iqos_support_jo

Fb @IQOS.JO or ask for assistance at the nearest IQOS store

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

ORDER INQUIRIES

Delivery for all areas in Jordan will take up 48 hours days depending on the number of orders.

Free delivery for a limited time only

Cash/Credit on delivery

Yes, your presence is required to sign the delivery and you need to show your ID to the courier.

If you would like to amend or cancel your order please contact the IQOS Care Team.

Once an order has been shipped, it is not possible to amend or cancel it, only replacement of the ordered items can be done.

Only replacements in case of manufacturing defects are done, no returns for refunds.

FDA AUTHORIZATION FOR IQOS

The FDA or Food and Drug Administration is a federal agency within the United States Department of Health and Human Services, one of the United States federal executive departments. The FDA is responsible for regulating, among other things, the manufacturing, marketing, and distribution of tobacco products in the US to protect the public health and to reduce tobacco use by minors.

After reviewing the scientific evidence on IQOS, the US FDA authorized the marketing order of IQOS, concluding that:
The IQOS system heats tobacco but does not burn it.
The absence of combustion significantly reduces the production of harmful or potentially harmful chemicals.
Switching completely to IQOS reduces your body’s exposure to harmful or potentially harmful chemicals*, and communicating this is appropriate for the promotion of public health.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

*Source: FDA’s marketing order for the IQOS system dated July 7, 2020.

MRTP stands for Modified Risk Tobacco Product.

On July 7, 2020, the US Food and Drug Administration (FDA) authorized IQOS, along with three different HeatSticks variants, to be marketed in the US with a claim of reduced exposure to harmful chemicals. This makes IQOS the first and only heated tobacco system authorized as a Modified Risk Tobacco Product with reduced exposure information in the US.

The US FDA decisions came after several years of reviews of all of the scientific evidence available on IQOS. Between the opening and the closure of the scientific review, the FDA asked 86 questions related to the applications, seeking clarifications or additional data.

After reviewing the scientific evidence on IQOS, the US FDA authorized the marketing order of IQOS, concluding that:
The IQOS system heats tobacco but does not burn it. The absence of combustion significantly reduces the production of harmful or potentially harmful chemicals.
Switching completely to IQOS reduces your body’s exposure to harmful or potentially harmful chemicals*, and communicating this is appropriate for the promotion of public health.


Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

*Source: FDA’s marketing order for the IQOS system dated July 7, 2020.

The FDA, or the Food and Drug Administration, is the government agency in the United States responsible for protecting the public health. The FDA regulates a variety of consumer products, including tobacco. However, US law expressly prohibits making any claims, express or implied, that a tobacco product is “FDA approved,” as the statutory standards applicable to tobacco products are not intended to show, among other things, that a tobacco product is “safe” or “effective” (i.e., the standards applicable to drugs and medical devices) given that all tobacco products are not risk-free. Instead, the FDA authorizes (or not), the marketing of tobacco products as “modified risk tobacco products” in the US when they are intended to be sold with exposure modification or risk modification claims. Philip Morris International submitted a set of MRTP applications for the IQOS system.
After thorough reviews, the FDA issued a modified exposure order recognizing that IQOS “significantly reduces the production of harmful or potentially harmful chemicals” and that “switching completely from conventional cigarettes to the IQOS system significantly reduces your body’s exposure to harmful or potentially harmful chemicals*.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

Source: PMI 3-month reduced exposure studies conducted in Japan and the US in near real world conditions. These studies measured exposure to 15 harmful chemicals, and compared the levels observed in smokers who switched to IQOS with levels measured in smokers who continued to smoke cigarettes.

The US FDA decisions, authorizing IQOS to be marketed with a reduced exposure information show that IQOS is a fundamentally different product compared to cigarettes. IQOS is a better choice for adults who would otherwise continue smoking. Unlike cigarettes, the IQOS system heats tobacco instead of burning it. This significantly reduces the production of harmful or potentially harmful chemicals compared to cigarette smoke.
Furthermore, scientific studies have shown that switching completely from conventional cigarettes to the IQOS system significantly reduces the body’s exposure to harmful or potentially harmful chemicals.*

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

*Source: PMI 3-month reduced exposure studies conducted in Japan and the US in near real world conditions. These studies measured exposure to 15 harmful chemicals, and compared the levels observed in smokers who switched to IQOS with levels measured in smokers who continued to smoke cigarettes.

Similar to our IQOS heat-not-burn system, vaping products are smoke-free alternatives to continued smoking. However, there are also important differences between the two. E-cigarettes don’t contain tobacco. Instead, they heat an e-liquid containing nicotine and flavors to produce an aerosol. So far, no vaping product has been authorized for marketing by the US FDA.
The IQOS system is the first and only tobacco heating system authorized in the US as a Modified Risk Tobacco Product. The FDA concluded that switching completely to IQOS reduces the body’s exposure to harmful or potentially harmful chemicals.*

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

* Source: PMI 3-month reduced exposure studies conducted in Japan and the US in near real world conditions. These studies measured exposure to 15 harmful chemicals, and compared to the levels observed in smokers who switched to IQOS with levels measured in smokers who continued to smoke cigarettes.

The US FDA’s decisions, authorizing IQOS to be marketed in US with reduced exposure information encourages us to continue our mission of replacing cigarettes with science-based, smoke-free products applying our responsible marketing practices. PMI’s marketing practices must always adhere to the following four core principles:
1) We only market and sell our products to adult smokers.
2) We warn consumers about the health effects of our products.
3) Our marketing is honest, transparent and accurate.
4) We respect the law.

IQOS 2.4 PLUS

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

It takes approximately 120 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)

The red light, blinking or steady, on your Holder may indicate that:

- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction

To resolve the issue, you may try the following:
a. Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 5 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please contact Customer Support Team

contact.jo@iqos.com

Tw @iqos_support_jo

Fb @IQOS.JO or ask for assistance at the nearest IQOS store

Any red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device.

Still no luck? Please contact Customer Support Team
contact.jo@iqos.com
Tw @iqos_support_jo
Fb @IQOS.JO or ask for assistance at the nearest IQOS store

IQOS 2.4Plus is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 40.