Care you can count on.
Privileges to inspire you.


Create an IQOS account, register your device, unlock your extended care and support.

Pay monthly

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Experiences are better shared.

With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.

*Adult smokers who would otherwise continue to smoke or use other nicotine products.
Refer a Friend
get support

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach*

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.


Online troubleshooting tools for you to fast-track fixing your device.

See support services

*Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs

See FAQs