Care you can count on.
Privileges to inspire you.

Iqos

We’re by your side as you take the next step on your journey with IQOS.

Get support

Care you can count on

Get support

Care you can count on

Create an IQOS account, register your device, unlock your extended care and support.

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IQOS
Pay monthly

Discover IQOS in-store


Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Experiences are better shared.

With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.

Refer a friend
*Adult smokers who would otherwise continue to smoke or use other nicotine products.
Refer a Friend
get support

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach*

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.

Troubleshooting

Online troubleshooting tools for you to fast-track fixing your device.

See support services

*Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs

See FAQs

Something we haven’t covered?

There are several ways you can reach us.

Live chat

IQOS Coach

Need support using your IQOS?
How about some tips and tricks?
Just ask your IQOS Coach.
They're ready to help.

Learn More
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Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Our Facebook Page
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Send us a tweet

Our Twitter account is available every day from Sat – Thu from 10:00 – 20:00 and Fri from 14:00 – 22:00. Tweet us your questions and we’ll get back to you in a flash/minutes.

Tweet us
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Send us an email

Write to us. Our inbox is never too full.

Email us
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IQOS on Youtube

Subscribe to IQOS YouTube channel to learn more about your device

Our Youtube channel
Youtube

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch