Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.
Create an IQOS account, register your device, unlock your extended care and support.


Discover IQOS in-store
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
Experiences are better shared.
With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.


Get support
Get all-round support from the moment you choose IQOS.
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
Online troubleshooting tools for you to fast-track fixing your device.
*Services available upon device registration. Terms and conditions apply.
Got a question?
Find the answer in our FAQs
See FAQs
Something we haven’t covered?
There are several ways you can reach us.
IQOS Coach
Need support using your IQOS?
How about some tips and tricks?
Just ask your IQOS Coach.
They're ready to help.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from Sat – Thu from 10:00 – 20:00 and Fri from 14:00 – 22:00. Tweet us your questions and we’ll get back to you in a flash/minutes.
IQOS on Youtube
Subscribe to IQOS YouTube channel to learn more about your device
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. Get in touch