Your very own personal coach

A helping hand in getting to know IQOS.

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A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device, to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

A gold IQOS device out of his packaging, accessories and a mobile on a table

Ready to make the switch?

Remember you won’t be alone. Your personal coach will be in touch to help you get started. All it takes is a click.

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Something we haven’t covered?

There are several ways you can reach us.

Live chat

IQOS Coach

Need support using your IQOS?
How about some tips and tricks?
Just ask your IQOS Coach.
They're ready to help.

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We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

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Send us a tweet

Our Twitter account is available every day from Sat – Thu from 10:00 – 20:00 and Fri from 14:00 – 22:00. Tweet us your questions and we’ll get back to you in a flash/minutes.

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Send us an email

Write to us. Our inbox is never too full.

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IQOS on Youtube

Subscribe to IQOS YouTube channel to learn more about your device

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch