Your very own personal coach
A helping hand in getting to know IQOS.

A little help to get you started
Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device, to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

Ready to make the switch?
Remember you won’t be alone. Your personal coach will be in touch to help you get started. All it takes is a click.

Something we haven’t covered?
There are several ways you can reach us.
IQOS Coach
Need support using your IQOS?
How about some tips and tricks?
Just ask your IQOS Coach.
They're ready to help.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Facebook PageSend us a tweet
Our Twitter account is available every day from Sat – Thu from 10:00 – 20:00 and Fri from 14:00 – 22:00. Tweet us your questions and we’ll get back to you in a flash/minutes.
Tweet usIQOS on Youtube
Subscribe to IQOS YouTube channel to learn more about your device
Our Youtube channelGive us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Get in touch