Get Support For IQOS Originals One
![IQOS Originals Duo holder and pocket charger in red color.](https://jo.iqos.com/dw/image/v2/BFCT_PRD/on/demandware.static/-/Sites-iqos-jo-Library/default/dw12660e8d/images/NBW-support/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-GetSupport-Tile1-Grid1-Variant1-OnlyHandsNoHeets-Mobile_web_en-oc@2x.jpg?sw=768&sfrm=jpg)
![Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.](https://jo.iqos.com/on/demandware.static/-/Sites-iqos-jo-Library/default/dw1b6fbed3/images/SEO/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-GetSupport-Tile3-Grid1-Variant1-OnlyHands_NoHEETS-Desktop_web_en-oc@2x.jpg)
First steps
Learn how to use, clean and charge your IQOS ORIGINAL ONE device and find quick tips.
![Hands holding a mobile phone and IQOS Originals One device, logging into myIqos to get the most of the heated tobacco device.](https://jo.iqos.com/on/demandware.static/-/Sites-iqos-jo-Library/default/dwffbe8e75/images/SEO/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-GetSupport-Tile3-Grid2-Variant1-OnlyHandsNoHeets-Desktop_web_en-oc@2x.jpg)
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
![Hands holding a mobile phone and IQOS Originals One device, downloading the app to get a full professionnal maintenance.](https://jo.iqos.com/on/demandware.static/-/Sites-iqos-jo-Library/default/dwb4514e8c/images/SEO/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-Get-Support-Tile3-Grid3-Variant1-OnlyHands-No-Heets-Desktop_web_en-oc@2x.jpg)
Complete service: Professional Device care
Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home
![Hands typing on laptop while holding IQOS Originals ONE heated tobacco device.](https://jo.iqos.com/on/demandware.static/-/Sites-iqos-jo-Library/default/dw16ff50d6/images/SEO/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-GetSupport-Tile4-Grid1-Variant1-OnlyHandsNoHeets-Desktop_web_en-oc@2x.png)
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
![Turquoise IQOS Originals One device on a desk next to a tea cup.](https://jo.iqos.com/on/demandware.static/-/Sites-iqos-jo-Library/default/dw9317eefd/images/SEO/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-GetSupport-Tile4-Grid2-Variant1-OnlyHandsNoHeets-Desktop_web_en-oc@2x.png)
Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
![Woman opening an IQOS box delivered to her home](https://jo.iqos.com/on/demandware.static/-/Sites-iqos-jo-Library/default/dw0686666c/images/SEO/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-GetSupport-Tile4-Grid4-Variant1-OnlyHands_NOHEETS-Desktop_web_en-oc@2x.png)
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait to long for a new device to arrive or even leave your home
![Hands holding a mobile phone and IQOS Originals One device, downloading the app to get the most of the heated tobacco device.](https://jo.iqos.com/on/demandware.static/-/Sites-iqos-jo-Library/default/dw25dd5c36/images/SEO/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-GetSupport-Tile5-Grid1-Variant1-OnlyHandsNoHeets-Desktop_web_en-oc@2x.jpg)
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
![](https://jo.iqos.com/on/demandware.static/-/Sites-iqos-jo-Library/default/dw68f649e4/images/SEO/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-GetSupport-Tile5-Grid2-Variant1-OnlyHands_NOHEETS-Mobile_web_en-oc@2x.png)
IQOS App and firmware upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.