First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
Your personal IQOS coach for ILUMA
Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement for your IQOS ILUMA
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only ever just a call away.
Firmware upgrade for IQOS ILUMA
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Want to chat?
IQOS support is here for you at your fingertips.
Store locator
Find the IQOS boutique or a local IQOS selling store with our store locator
Phone
Reach out to us on our Infoline for timely and specific answers to your questions.
We look forward to helping you!
Send your questions, and they will be answered shortly.
Visit the IQOS Facebook page
