International Assistance Service
Care where you are
With you wherever
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
Available in over 40 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers over 40 countries across five continents.