International Assistance Service

Care where you are

A gold IQOS DUO device on an orange copybook

With you wherever
you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

A gold IQOS DUO and a mobile on a couch

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*. 

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Gold IQOS Duo out of its packaging on a wooden table

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers over 40 countries across five continents. 

Gold IQOS DUO in its packaging on a blue table

There for you
as you travel

Your device might already be registered , but if it’s not, register here to benefit from the international assistance service, when you're away.

Gold IQOS DUO on a laptop