International Assistance on IQOS ILUMA | IQOS Jordan

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Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

A person with a Jade Green IQOS ILUMA PRIME Holder and Pocket Charger in a full wrap.

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Two people comparing jade green and bronze taupe IQOS ILUMA PRIME devices..

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

A moss green IQOS ILUMA Holder in a person's hand.

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.

Get international assistance

A person placing a jade green IQOS ILUMA PRIME Holder into a Pocket Charger covered with a full wrap.

Reach out to us on our Infoline for timely and specific answers to your questions.
We look forward to helping you!

+962 6 222 0555

Chat to our personal coaches in real time.

Feel free to message with any questions and get them answered .
Daily from 10:00 to 17:30 and from 18:30 to 03:00

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Daily from 10:00 to 17:30 and from 18:30 to 03:00

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