International Assistance

Get support when you're away from home.

A woman holding travel documents.

With you wherever
you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

A person with a Jade Green IQOS ILUMA PRIME Holder and Pocket Charger in a full wrap.

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*. 



*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
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Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents. 

A moss green IQOS ILUMA Holder in a person's hand.

There for you
as you travel

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.

Get international assistance
A person placing a jade green IQOS ILUMA PRIME Holder into a Pocket Charger covered with a full wrap.

Something we haven’t covered?

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Call our infoline

Reach out to us on our Infoline for timely and specific answers to your questions.
We look forward to helping you!

+962 6 222 0555

Use our live chat

Chat to our personal coaches in real time.

Chat with us
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Connect on Facebook

Feel free to message with any questions and get them answered .
Daily from 10:00 to 17:30 and from 18:30 to 03:00

IQOS Facebook Page
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Send a tweet

Tweet your questions to get them answered.
Daily from 10:00 to 17:30 and from 18:30 to 03:00

Tweet IQOS
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Send a mail

Send your questions, they'll be answered shortly.

Email IQOS
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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQ

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.