Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.*

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Discover the difference our team of experts can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, our experts are here to guide you and help you take the next step on your switching journey.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.

Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Your device might already be registered for our International Assistance, but if it's not, register here for your peace of mind, even when you're away.