Get Support For Your IQOS Device

Blond girl with her gold IQOS kit in her hands

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more about IQOS 3 DUO

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Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

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Man on a couch with his IQOS kit and the mobile in his hands

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device

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If you accidentally damage your IQOS HOLDER, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Girl smiling with an IQOS box in her hands

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimise firmware for IQOS 3 DUO from time to time. And, just like you do with your smartphones or other electronic devices, upgrading the firmware on your IQOS 3 DUO will ensure that it is performing at its best.

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Blond woman checking her phone with a IQOS device on the table and a handbag next to her

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

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There are several ways you can reach us.

Need support using your IQOS?
How about some tips and tricks?
Just ask your IQOS Coach.
They're ready to help.

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We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

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Our Twitter account is available every day from Sat – Thu from 10:00 – 20:00 and Fri from 14:00 – 22:00. Tweet us your questions and we’ll get back to you in a flash/minutes.

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