Welcome to IQOS Care


First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Learn more about IQOS 3 DUO
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
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Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
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Accidental Damage Coverage
If you accidentally damage your IQOS HOLDER, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Firmware Upgrade
We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimise firmware for IQOS 3 DUO from time to time. And, just like you do with your smartphones or other electronic devices, upgrading the firmware on your IQOS 3 DUO will ensure that it is performing at its best.
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International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Learn moreSomething we haven’t covered?
There are several ways you can reach us.
IQOS Coach
Need support using your IQOS?
How about some tips and tricks?
Just ask your IQOS Coach.
They're ready to help.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Facebook PageSend us a tweet
Our Twitter account is available every day from Sat – Thu from 10:00 – 20:00 and Fri from 14:00 – 22:00. Tweet us your questions and we’ll get back to you in a flash/minutes.
Tweet usIQOS on Youtube
Subscribe to IQOS YouTube channel to learn more about your device
Our Youtube channelGive us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Get in touch