Welcome to IQOS 3 Care
First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3, and find quick tips.
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Something we haven’t covered?
Call our infoline
Reach out to us on our Infoline for timely and specific answers to your questions.
We look forward to helping you!
Use our live chat
Chat to our personal coaches in real time.
Connect on Facebook
Feel free to message with any questions and get them answered .
Daily from 10:00 to 17:30 and from 18:30 to 03:00
Send a tweet
Tweet your questions to get them answered.
Daily from 10:00 to 17:30 and from 18:30 to 03:00
Send a mail
Send your questions, they'll be answered shortly.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
