Welcome to IQOS 3 DUO Care
First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.
IQOS Expert Support
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 DUO device.
Accidental Damage Coverage
If you accidentally damage your IQOS 3 DUO device and you are eligible, your device will be replaced under warranty so you can continue experiencing your IQOS.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to be delivered to you.
International assistance
If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, get in contact with the IQOS Team and, if you are eligible, a replacement will be provided to you.
IQOS App and firmware upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Something we haven’t covered?
There are several ways you can reach out for support.
Use our live chat
Chat to our personal coaches in real time.
Connect on Facebook
Feel free to message with any questions and get them answered.
Daily from 10:00 to 17:30 and from 18:30 to 03:00
Send a tweet
Tweet your questions to get them answered.
Daily from 10:00 to 17:30 and from 18:30 to 03:00
Send an email
Send your questions, they'll be answered shortly.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Youtube
Visit the IQOS Customer Care channel
