Get Support For IQOS Originals DUO
First steps
Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience.
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Complete service: Professional Device care
Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
IQOS App and firmware upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
